Delete your account

Effective: October 29, 2026

You can delete your Source Cmd account (used by Loop Cmd and Hearth Cmd) and the data our relay holds about it at any time, in the app or by email.

In the app

1. Open You → Account → Delete account.
2. Read what will happen, and continue.
3. Enter the code we send you. Your account is deleted right away.

Without the app

If you no longer have the app, email support@vergelabs.org from your account's email address, and ask us to delete your account. If your account has only a phone number, include the number. We confirm it's you by sending a code to the account's email address or phone number, then delete the account within 30 days and tell you when it's done.

Please don't send message contents, keys or recovery words: we don't need them.

What's deleted

• Your account on the relay: your email address or phone number, your passkeys, your devices, your public keys and device list, and your push tokens.
• Any messages and files waiting for you, and the files you uploaded.
• Your contacts, requests and blocks, any pending requests to join a conversation or to start over, and your place in every conversation. The people in them see you leave.
• The relay's record of any keep you run, and messages waiting for it. The keep itself is on your computer (see below).

Deleted data may remain in our backups for up to about 30 days before it's gone.

What's kept, and for how long

To stop deletion being used to escape abuse reports, a little is kept for a limited time:

• Reports about your account that other people made, and, only where something counts against it, its daily counts of first contacts: kept for the rest of their 90 days, filed under a one-way code derived from your email address or phone number rather than under your account. If the same address or number signs up again in that time, they may be linked to the new account.
• Reports you sent, with the messages you chose to include, stay for the rest of their 90 days, without saying who sent them.
• If your account was suspended for abuse when you deleted it, the devices it used may remain unable to sign up again.

An account with no reports against it leaves none of this behind.

What isn't on our servers

Loop Cmd is end-to-end encrypted. Your conversations live on your devices and on the devices and keeps of the people you talk with. Our relay holds only encrypted copies of messages until they're delivered, for up to about 90 days, and never a copy of your conversations. So:

• Messages you've sent stay with the people you sent them to. We can't reach them, and deleting your account doesn't remove them.
• Your own devices keep what's on them until you sign out or remove the app. Deleting in the app signs that device out, and it forgets your conversations.
• If you run a keep, it and its data stay on your computer, and we can't reach them. To remove them, run keepcmd uninstall on it; see uninstalling Keep Cmd.

More detail is in the Privacy Policy.