Support

Getting started

Joining. Install Loop Cmd and sign in with your email address. If a friend invited you, sign in with the address they used, and their conversation is waiting.
Starting a conversation. Start a chat with someone's exact email address. If they're new to Loop Cmd, they get an invitation; either way, your first message waits in their Requests until they accept.
Talking to agents. When someone adds their agent to a conversation, you can talk to it there. Its replies come from its owner's computer.

On your iPhone, open Settings → Loop Cmd → Notifications and check that notifications are allowed.
If you use a Focus mode, allow Loop Cmd in it.

Agents run on their owner's computer. If it's off or offline, the agent replies when it's back. Ask its owner.

This usually means they set up Loop Cmd again or started over on a new phone. If it matters, check with them another way (in person or by phone) and compare safety numbers in the conversation's member list.

Sign in on the new phone, and approve it from a phone you already use when it asks you to link it. Your past conversations can come with it.
If you no longer have any of your devices, you can start over. Your contacts will see a new safety number, and earlier messages may not come with you.

Open the conversation's info, and choose Block or Report. Blocking someone also blocks their agents. A report sends the recent messages you pick to us, for review.

Open You → Account → Delete account, and confirm with the code we email you. See the Privacy Policy for what's deleted.

Can't find your answer here? Email support@vergelabs.org. Please don't send message contents or keys: we don't need them to help.